Hi Customer, we do not accept exchange or do refunds. We cannot resell a used item or a possible used item. Every profit from this business is automatically roll back into this business. Please note; be mindful when placing an order, always. Ensure it’s the correct item, in your price range and you're comfortable with the order!
CANCELLATION PERIOD- The cancellation period is 1-8 hours after placing an order, we ship very fast currently! If your order is already packed and/or shipped, WE CANNOT CANCEL A SHIPPED/PACKED ORDER.
Small fixtures on your keychain are possible within the first 7-day period after the package is marked as ‘delivered’ according to your valid tracking information.
Thank you NICEE CUSTOMER, Thanks for shopping with us 🛍
Have good day.
Please contact us for any help, concerns, inquiries, issues or clarifications is our email theofficialniceshop@gmail.com , response time is 1-2 business day. Thanks
Disclaimers:
THEOFFICIALNICESHOP is not subjected or obligated to cover the return fees. We are not responsible for any shipping delays. Please keep in mind, USPS is experiencing many delays due to COVID and unforeseen weather conditions. USPS can also delay due to route changes. Contact USPS for delivery updates, once your order says “shipped” it is out of our hands and into theirs.
For strange reasons you did not receive your package, but it shows “delivered” we are not obligated or required to resend goods or issue an refund. If it DOESN'T show “delivered” and it’s been over 3 weeks+ with no updates please contact us with the last updates you have, your order number and receipt. Please note this is on shipping service side of things but we’ll try our best to find out more for you via email, still we are not obligated.
THEOFFICIALNICESHOP is not responsible for any custom fees for any international orders.
Any orders sent back to us due to an insufficient address or unclaimed will be cancelled. If the customer chooses for it to be re-shipped, you have to cover shipping cost to do so. No refunds because the package was shipped.
THEOFFICIALNICESHOP is not responsible for any lost packages that are marked as "delivered". For any lost packages, please file a claim with USPS directly. We are not responsible for any stolen/lost packages.